Refund & Cancellation Policy

1. Domain Registrations

Domain registrations are non-refundable once submitted to the registry. This is standard across the domain industry, not a policy unique to ChristoCloud — once a domain name is registered, the registration fee is paid to the registry and cannot be recovered. Please double-check spelling and your chosen extension before completing checkout.

If registration fails on our end (e.g. a technical error prevents the domain from actually being registered after payment), you will receive a full refund or the order will be retried at no additional cost.

2. Email, SEO & Social Media Packages

These are service packages delivered by our team. Once we have begun work on your order, it is non-refundable. If you cancel before we have started fulfilling it (visible as "pending" in your order history), contact support and we will cancel and refund the order in full.

Ongoing/recurring packages (e.g. monthly SEO management) can be cancelled at any time to stop future billing; work already delivered for a paid period is not refunded.

3. Payment Errors & Disputes

If you believe you were charged in error — duplicate payment, wrong amount, or a payment that never resulted in an order — contact support before opening a dispute with PayPal or Safaricom. We resolve the large majority of issues faster this way, and a direct chargeback can delay resolution and, for confirmed legitimate orders, may result in the underlying service being suspended pending resolution.

4. Hosting

Hosting is not yet available for purchase. A specific refund policy for hosting plans will be published here before hosting launches.